Audit

• C-MAS also offers independent technical claims auditing services.
  
  
• Handling can be audited against a service level agreement, subjective standards of handling (to assess leakage), and / or against an agreed standard in key areas.
  
  
• At First Group we introduced a bespoke audit score card that scored the claims team in 14 areas. This lead to a % score equating to an alpha description (e.g. Very Good,
  Excellent etc).
  
  
• This compares claims handling with market best practice and standards.
  
  
• This can be used to review an in house operation or to assess external suppliers (existing or prospective).
  
  
• Independent validation of internal standards can be used very persuasively in marketing material.