Telephone Reporting

• If early contact with the third party (TP) is made following an
  at fault motor accident, very significant savings can be made by handling the TP claim directly rather than letting the TP fall
  into the hands of unscrupulous credit hire operators and lawyers.
  
  
• This is the approach taken by First Group, (FG) the UK's largest
  bus operator.
  
  
• The saving in TP damage claims achieved by direct handling
  for the 07/08 accident year has been 37% so far. In addition fewer TP injury claims are made when TP damage
  claims are handled directly by FG.
  
  
• This saving is not possible unless the driver reports the accident, with the TP contact details, within about 6 hours – something that can only happen, realistically, if a telephone reporting process is in place.
  
  
• Using the lessons learned at FG, C-MAS can structure the
  telephone reporting arrangement so that the operating cost is
  kept to a minimum in order to maximise the net saving per
  accident.