Training

• We offer a range of technical training modules and programmes, covering everything from liability to quantum
  and tactics.
  
  
• At Allianz Hong Kong we introduced “licensing” of claims handlers. Handlers were only authorised once they had attended relevant training, and had achieved a specific level of competence, objectively assessed by agreed tests and tasks. Attainment of the licence can be linked to pay and the overall grading structure.
  
  
• Also at Allianz Hong Kong we introduced the Training Needs Analysis process. This lead to a precise understanding of the skills gaps in the individual and critically also in the department as a whole, enabling efficient, targeted training.
  
  
• Letter writing is a key skill for claims handlers and most believe that they know how to write well. C-MAS offers courses to improve letter and report writing style and content to make written communication more persuasive and professional. 
  
  
• We can review existing skill levels and design and deliver bespoke training programmes for individuals as well the whole organisation.